JContracting-
Why don't the good ideas ever come in the middle of the day
I have been researching this topic quite a bit lately. May eventually put together a report on it. Anyway, during my research, I found these links on the subject (including Forbes Magazine) Do's and Don'ts, etc.
http://www.taradel.com/resourcecente...ll-businesses/
http://www.forbes.com/sites/loisgell...-mail-letters/
http://www.nfib.com/business-resourc...em?cmsid=60624
Good luck to you
Rick