Originally Posted by tonygreek
Isn't that really the same thing? If you are a BBB member, then you use whatever weight that's worth in your sales process. To me, any mediation they provide is a waaaaaaaaaay distant second to the perceived, or real, value of their membership.
This is a good point and have been on both sides of the fence in which they were super helpful, fair, thorough, and really investigated the facts. Like a mentioned earlier, they are a big help when a customer tries to extort or scam you when they call the BBB with bullshit wanting big time money.