I have some snow here. Not a ton. My customers must call me and I have a three hour window to get there after their call. And I don't start till it stops snowing. I also have a rubber cutting edge on my plow and it makes it very quiet for plowing. That guy was just a damn jerk. You did the right thing. On HOA contracts I state that I only communicate with the President and the Accountant. I try to avoid idiots every chance I get.