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Old 02-08-2013, 03:25 PM
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BeachysLawn BeachysLawn is offline
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Join Date: Nov 2011
Location: VA
Posts: 265
Quote:
Originally Posted by TN_mower View Post
1) How do you schedule when it comes to mowing, if it rains on a monday day and you mow 5 days (m-f) of the week, do you push back every yard 1 day? Also if a yard is scheduled for mondays and has to be cut on tuesday due to weather, the next week do you still cut it on monday?
If it rains on Monday, start Mondays work on Tuesday morning and work like crazy to catch up. You should be back to normal by Thursday. And, yes, the next week you start Monday morning with Mondays work.

Also, if you are certain it is going to rain say on Wednesday, do some of Wednesdays work on Tuesday so you don't have so much catch up to do on Thursday.


Quote:
Originally Posted by TN_mower View Post
2) Does anybody provide their client with a service policy? I just want them to know all of my policies such as how i will adjust to the weather if needed and other stuff.
Certainly! Send them a letter with all your policies. If you are a small company, there is no need to sound like a Fortune 500 corporation. Just outline in simple, concise English what they can expect from you in each situation. Good communication leads to reasonable expectations and that will keep your customers very happy.
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