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Old 02-13-2013, 03:08 PM
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Join Date: Aug 2011
Location: Edmonton, AB
Posts: 296
Quote:
Originally Posted by Larson Lawn Care View Post
I was considering the 30 day demo for jobber. I emailed sap a long list of questions, and I would like to email the same questions to you Jeff. One question that I did not ask sap that I have for you is: do you offer free customer service? With every software I have owned, they offer x amount of free help with the software, after that, they want to charge for it and there was no way after paying the money that I did for the software that I would pay them to help me with it.
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Hi,

We would be happy to answer all of your questions. Actually, the best thing to do is to send it to info@getjobber.com, that way they will get answered by the first available account rep. Not trying to pass the buck here but they have way more technical knowledge than I do so that is probably your best bet.

To your second question: of course we offer free customer service! I find it appalling that you would be charged for support.

We really pride ourselves (and are becoming known for) our great customer service. To start off - I always recommend the free one-on-one demos so that you can become familiar with how to use Jobber for your business. The best way to get help would be through email or submitting a support ticket (I like that way since you can see what actions are taken to get it resolved). Of course you can always give us a shout too.

Looking forward to hearing from you!
Jeff
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