Originally Posted by Swampy
Treat all your employee's great and the you will see everything else improve.
I probably tell each guy; Great job or looks good (as long as it does) more than they might want to hear and when a customer overhears me then they relax & know they're getting the best work & in the end declare the same satisfaction to all of us. Partly might be the power of suggestion. Secondarily us humans take constructive criticism better when we know the same person offers equal praises for a job well done. I wouldn't want to be lopsided in judgement & besides a word of encouragement is free.