Originally Posted by cpllawncare
That's why I never take cash, check's are numbered and put in QB's by check # that way I always have a record of all payments, no BS'ing me with I think I already paid crap! SYSTEMS SYSTEMS SYSTEMS guys you gotta have systems in place it's for your own good.
Yup. I can tell them the check number, the amount and the date of the postmark (what I enter for date received). And if they claim I didn't service their lawn on a certain date I can check my log book and tell them to the minute when I was there, what machine(s) I used, what height I cut the lawn at and often other specifics. If you don't have accurate record keeping that you can back up in the case of a descrepancy you have to give the benefit of the doubt to the customer.
Alex: If you are going to take cash at the time of service I recommend that you have a 2-part receipt booklet so you can give the customer a receipt and keep one for your records.