not trying to be a jerk - was on a hiatus from this site.
Im not posting any screen shots etc of this spreadsheet. Its held close.
But, google the term "cost driver" to get a start on what you need to track. Identify anything your employees do in the process of doing work and start tracking it. Once you have years of production data, start putting that info to work for your business by making a spreadsheet like this. If it takes a guy 12 minutes to shear a med. sized hedge, track it. See if it is constant. What makes it change? Is that a cost driver? If it takes a guy 12 hours to line trim 100 feet, record it. See if its constant. What makes that rate change? etc... repeat.
If this post seems mean, it's probably because I'm drunk posting. Maybe my next one will be better...