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Old 04-17-2013, 03:50 PM
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tyler_mott85 tyler_mott85 is offline
LawnSite Senior Member
Join Date: Feb 2008
Location: Wichita, KS
Posts: 584
Originally Posted by Patriot Services View Post
The problem with systems is they don't have your personality and sales skills built into them. Any of my guys can price a job, they can't all sell it.
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With systems you don't hire "lawn guys" to do your quoting. You hire actual sales people. People that know how to close a deal. That have the personality. They don't need to know how to do any of the work they're doing as long as they have a system to accurately bid off of. You give them the system to bid the job. They do the leg work and come up with a price. They sell it to the customer.

They know answers to questions the clients has because they're read your entire collection of operating manuals. They know what the workers will likely do in certain situations because you've written down what you want every employee to do in that situation.

The hardest part after getting the systems and operating manuals in place is enforcing them.
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