Originally Posted by tyler_mott85
With systems you don't hire "lawn guys" to do your quoting. You hire actual sales people. People that know how to close a deal. That have the personality. They don't need to know how to do any of the work they're doing as long as they have a system to accurately bid off of. You give them the system to bid the job. They do the leg work and come up with a price. They sell it to the customer.
They know answers to questions the clients has because they're read your entire collection of operating manuals. They know what the workers will likely do in certain situations because you've written down what you want every employee to do in that situation.
The hardest part after getting the systems and operating manuals in place is enforcing them.
I disagree, several of my competitors have gone this route and hasn't worked for them. I truly believe one needs to be "in" the industry in order to be able to sell it. And these competitors are very systemitized, been to PLANET and all the other BS conferences that shows one how to be the biggest in the area, blah, blah, blah.