And my 2nd mailing after I had some time to think about it.
Just curious, after identifying the leak that same day did you continue to run your normal watering times before the repair was made resulting in an increase to your water bill?
And now their response to my question:
Subject: Re: Sprinkler Repairs Required
Fortunately the water only ran for about 3-4 hours and it was only that one place in the back yard, but was flowing at a pretty good rate. I was able to turn off the water supply to the sprinkler system so hopefully our water bill will not be too much more.
Thank you for your fast response and the reimbursement. Perhaps we can send more business your way as we definitely were pleased with your work.