Yeah, Adam....you think they would give you a chance to fix it....especially since they liked your aeration job.
But on the bright side....you didn't have to drop everything to go fix the leak...and for $22.00 I'm sure your time and effort would cost you more in the long run. And the customer thanked you for your fast response to their problem....which speaks a lot on their opinion of you and your services.
I had an older couple today mark their cable line in their yard. The cable line is usually the one line that's never buried deep. I told them I would stay 2 feet off their line...since they didn't want to call Julie (free service in IL...that marks water, electric, cable, and gas lines).
So once I finished...the man came out to pay me, and I asked if the cable was still working....and he say "Yes"....but before I started the job today...I made sure that we agreed on what I was going to do. Taking a few more minutes on a job, can get you: good customer, future work for friends and family, and builds on customer's trust.
So it was a win, win!!!
Take the few minutes with the customer....it really will pay off in the end.
2013 Ford F450 Super Duty Truck
2010 Exmark Lazer Z 60" deck
2012 ExMark 30" Riding Aerator
2011 John Deere Pro Gator 2020a
2011 Lawn Solution Dual Hyrdo Aerator 24"
2011 Echo Handheld (trimmers to power pruners)
2007 Big Tex 4ft metal high side 7' x 12' Trailer
2012 PJ 7' x 16' Dump Trailer
2014 Vintage 8.5' x 24' Enclosed Trailer
2012 Ecolawn Applicator model 200 Compost Spreader