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Old 04-26-2013, 12:18 AM
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Rick13 Rick13 is offline
LawnSite Senior Member
 
Join Date: Jan 2012
Location: Rockford, Illinois
Posts: 408
Yeah, Adam....you think they would give you a chance to fix it....especially since they liked your aeration job.

But on the bright side....you didn't have to drop everything to go fix the leak...and for $22.00 I'm sure your time and effort would cost you more in the long run. And the customer thanked you for your fast response to their problem....which speaks a lot on their opinion of you and your services.

I had an older couple today mark their cable line in their yard. The cable line is usually the one line that's never buried deep. I told them I would stay 2 feet off their line...since they didn't want to call Julie (free service in IL...that marks water, electric, cable, and gas lines).

So once I finished...the man came out to pay me, and I asked if the cable was still working....and he say "Yes"....but before I started the job today...I made sure that we agreed on what I was going to do. Taking a few more minutes on a job, can get you: good customer, future work for friends and family, and builds on customer's trust.

So it was a win, win!!!

Take the few minutes with the customer....it really will pay off in the end.
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