Just for the sake of conversation, let's look at it a different way: Most business owners at some point say to themselves, their staff and their clients, "yes, we are more expensive than some of the competition, but we feel we provide a good value so we charge more."
What this kid said is, in some ways, an extension of that line of thinking. I think it's a real challenge for any owner to motivate their staff to provide a level of service that justifies higher prices, while balancing that against a need to turn a profit. You want them to work better so you can charge more, and it's easy to see how your labor force could feel entitled to some portion of that additional revenue that their work helped to generate.
This guy sounds pretty tactless, though. Put another way; he's probably more cut out to be an owner than an employee.