DVS - "So many personalities, all these different customers. You can never be too well prepared."
This may be the reason I haven't really done contracts because there are so many things you have to think of to cover yourself. In the last year or so I have been writing in even greater detail on my proposal exactly what I will do step by step. I also put in any guarantees on plants, seed/sod or work we do. I have also been putting in very clearly the things that our out of our control we aren't going to be responsible.
So with every proposal I have done lately they get more specific so will understand what they are getting.
I like the big word you used - traversing