Originally Posted by cutman2000
so don't give them what they want??
What you're not getting is that there is no way to give them what they want. You trim it like they want and it will be nothing but brown and they will not be happy with you even if you explain it first... don't ask me how I know.
I got out of the mindset that the customer is always right a long time ago because they are not. I will not do anything that will harm my reputation. Say the neighbors see you trim it then it dies off, well they think you killed because you don't know what you're doing. The neighbors don't know that your customer wanted it cut that far back.