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Old 05-19-2013, 12:06 PM
rcreech's Avatar
rcreech rcreech is online now
LawnSite Fanatic
 
Join Date: Feb 2007
Location: OHIO
Posts: 5,717
I used to take it very personal

Not now

Now when we have a cancel I ask "how much did they spend with us"

If under $500 a year I don't sweat it

If over $500 I may call them and try to save them if I like them

You will see many come and go

It's your core customers that are loyal and they are the ones that pay the bills

U just can't make them all happy and it takes a while to learn that
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