I used to take it very personal
Now when we have a cancel I ask "how much did they spend with us"
If under $500 a year I don't sweat it
If over $500 I may call them and try to save them if I like them
You will see many come and go
It's your core customers that are loyal and they are the ones that pay the bills
U just can't make them all happy and it takes a while to learn that
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