View Single Post
Old 05-19-2013, 11:06 AM
rcreech's Avatar
rcreech rcreech is online now
LawnSite Fanatic
Join Date: Feb 2007
Location: OHIO
Posts: 5,811
I used to take it very personal

Not now

Now when we have a cancel I ask "how much did they spend with us"

If under $500 a year I don't sweat it

If over $500 I may call them and try to save them if I like them

You will see many come and go

It's your core customers that are loyal and they are the ones that pay the bills

U just can't make them all happy and it takes a while to learn that
Posted via Mobile Device
Reply With Quote
Page generated in 0.04346 seconds with 7 queries