Thread: Michigan LCO's
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Old 05-23-2013, 09:01 PM
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Outdoors_Unlimited Outdoors_Unlimited is offline
LawnSite Senior Member
Join Date: Apr 2009
Location: Oxford, Michigan
Posts: 450
Originally Posted by JCLawn and more View Post
This brings me to my question. How have you guys been with customer service while being slammed? I give myself a D right now. I had 23 voice mails in 2 days.
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I have had the same issue lately. I came to the conclusion though that if I want to get anything done, I have to let VM catch it.

I then screen through my calls at night, and call back the leads I'm interested in.

I have all of my yearly maintenance peoples phone numbers stored in my contacts, and call them back between job sites when I see they call. I also have the visual vm option on my phone, so I can listen to the calls from maintenance people without having to listen through all of the voicemail.

Another thing I've done is push it to clients that I use texting, and many of them understand the benefit of communicating that way.

I would say I've been handling it the best I can as an operator who works in the field.
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