View Single Post
Old 05-25-2013, 05:56 PM
McFarland_Lawn_Care's Avatar
McFarland_Lawn_Care McFarland_Lawn_Care is offline
LawnSite Bronze Member
Join Date: Jan 2007
Location: Sedgwick, Maine
Posts: 1,303
I have a question - it may be a BIT off the topic but not really. In keeping with working ON the business, how do owners handle any complaints? Do they hand it over to the crew leader and have them meet with the client? Meet with the client myself and then pass the info along to the crew leader? Both leader and owner meet with client? I'm just trying to create a better environment so when small complaints come up, the crew get's involved with solving it and making the customer happier, instead of me telling them what needs to be changed, you know? Thanks so much...
Reply With Quote
Page generated in 0.05772 seconds with 8 queries