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Old 05-25-2013, 08:42 PM
MDLawn MDLawn is offline
LawnSite Bronze Member
Join Date: Jun 2008
Location: Western NY
Posts: 1,284
I think from what the E Myth preached is having systems in place. This means that how you handle complaints has a "system" of how it's handled. I would rather put that leadership in the hands that it needs to be in. Whose job requirements is that? You as the owner? Or the lawn crew leader? Don't expect a $10/hr worker to be responsible for conflict resolution though. Obviously major problems may need to be handled by an owner but that needs to be set up i guess
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