“Were you posting under a different name until recently?”
This is my one and only user name – I’ve just been a fly on the wall off and on for a few years; trying to learn as much as I can, when I can. I’m glad you enjoyed my ranting. Personally, if I had to sit down and write a systems or training manual, I’d buddy up with an existing or former franchisee and try to “borrow” his – then, “improve” it. I don’t think I’d do it from scratch – it’d be just too big a project for me.