Originally Posted by ExmarkBoy
I would say, either drastically raise your rates, sell them on installing a gate, or say screw it and discontinue the client. My personal opinion is don't waste your time on such a pita unless the pay is really worth it. Then anonymously refer the account to your competition lol
Why would anybody have to raise their rate? They should be charging high from the beginning to deal with the circumstances. It's not like it would be a surprise that all of a sudden the only access point to the backyard is through the house.