Originally Posted by Jaybrown
You don't want someone that isn't willing to comunicate or understand within reason
Very true, they become a real pita. However, I will say that he said frequent communication is very important to him, and I will admit I wasn't quite a good as that these last couple of weeks. But I also was giving to some of my new customers as thank you's a book of 6 mikes express car washes, and not a full week after I gave the guy his (which he wasn't even really expecting to get) he discontinues service. Maybe I'm just ranting a little bit and blowing off some steam, but I think he could have given me some notice and said he wasn't happy or something. But really, with my marketing, picking up another customer shouldn't be too hard (even in july).