I had a customer who lived in a townhouse. She was young, in her 20's, seemed like she was doing well for herself. She contacted me to cut for her, and weed her gardens as needed. No problem at all....I gave her my price and she was fine with it.
I cut for a few months and did the weeding, then got an email out of the blue. She was canceling the service because I didn't come over after a hurricane to pick up the 50 leaves in her yard from the 1 tree that she had.