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  #21  
Old 07-07-2013, 01:19 PM
ponyboy ponyboy is offline
LawnSite Bronze Member
 
Join Date: Nov 2006
Location: ny
Posts: 1,268
How about educating her on what she is paying for up sell her on other stuff
I never promise a day of the week to be cut in we are dealing with nature here what's if they want a Friday cut and it rains 3 days that week then what
If she insists in Friday cut charge her more for a premium day cut
Let her know that it was a cash price that is your fault for letting her get away with that
This is your business you make the rules and you need to enforce them
Straighten her out and up sell her I don't drop customers I charge them more till where they drop me or I'm making money and can deal with their bs
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