Originally Posted by longislandlawn
sometimes when we show up to a weekly cut, the customer comes out and says the lawn does not need to be cut yet it looks ok . do you charge people any way for the cut since the agreement was to cut the lawn weekly.
I could definitely see you getting some criticism from wanting to charge customers for not performing services.
The only way I could see this being ethical would be if you had an annual contract stating the terms of service and number of cut. However, if that were the case, then you wouldn't be charging for not performing a service because you would have to meet the number of services by the end of the year no matter what.
So, in short, I can't see that being a good idea unless you write it into your contracts that you're charging every week even if no service is performed.