Originally Posted by blissout
Does anyone of you include trimming palms and shrubs in your regular services? I mean for the same price. I just purchased some accounts and the former owner used to include that, I didn't know that, but now when my crew is doing the job, customers keep telling them to trim all the bushes and palms and this happens week after week. It takes a lot of time as most of them has many. The problem is that if they don't do that, people call to complain, and I don't want to lose the accounts for which i paid for. Of course I don't include that in new and old accounts, but do you have any suggestions?
Its a done deal now but this is def something you should have found out before buying...you either raise them or do it for free...