Ive alaways said I have great customers.
Funny thing, last Friday I stopped to give an estmate. The older lady and her daughter invited me in and said sit down. I knew I was in trouble and didn't want the account, not to mention Im already overbooked. Im positive I could have closed the deal but I smelled a real hassle. So I lucked out and haven't herd back from them.
Once you get a route built with good customers life is real good. The business becomes automatic, wake up in the morning go do your houses and that's it.
Its also good business to talk a little with your customers, sometimes you need little break anyway.