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Old 07-30-2013, 09:22 PM
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jbailey52 jbailey52 is offline
LawnSite Bronze Member
 
Join Date: Dec 2004
Location: Horticulture
Posts: 1,052
I believe from precious posts you like to set yourself apart from other contractors in the sense that you like to be more personable with your customers. That's great. I also take this route.... Just today I had a major ball busting rant jokingly with a customer. However I would never hand this to a client. It sounds totally unprofessional, and if I was a homeowner I might even be offended. If my insurance company sent me a letter saying 'folks' and mentioning babies... I would have a new insurance company
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