Originally Posted by jbailey52
I believe from precious posts you like to set yourself apart from other contractors in the sense that you like to be more personable with your customers. That's great. I also take this route.... Just today I had a major ball busting rant jokingly with a customer. However I would never hand this to a client. It sounds totally unprofessional, and if I was a homeowner I might even be offended. If my insurance company sent me a letter saying 'folks' and mentioning babies... I would have a new insurance company
So you think then maybe I should just tell them to google water and care instructions?
And what's wrong with using infants as an example? It's true, even more so with sod, as sod is perishable, and that's something people can relate to. great analogy. It drives the point across.
When you kid was born did it come with the extended warranty?