Originally Posted by ShorterGrass
I thought it was pretty good advice. Except for not talking to the customers. Im not going to sit and have lunch with them, but I will give them a few minutes. Its good to bond with them and make em feel all important.
It's great for customer relations, no doubt.....Especially for older customers who tend to be lonely. But the topic is saving time, and generally chatting w customers can tend to waste time. I'd also like to add to my list the act of spraying near the house and fence lines with grass killer.... This can save an enormous amount of time trimming. One can get away with this practice easier on ugly lawns.... Customers who are picky about their lawns or are trying To win lawn of the month might not like it though.