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Old 08-10-2013, 11:33 AM
aroddy aroddy is offline
LawnSite Senior Member
 
Join Date: Jan 2011
Location: Texarkana, TX
Posts: 251
Yea I've seen this plenty of times. We are a big echo dealer here in town- but there is another one across the interstate and then Home Depot. I get tons of customers who want warranty done and they take it to the guy across the interstate and he sends them right back out the door. So they come to me for warranty. Which I have no problem with because its good business. But I do put my customers ( especially commercial customers) first in line. And when we tell them that up front, they usually understand and then I gain a customer for their future purchases. Wisesales can't warranty the parts cause they can't see the whole unit to make a evaluation to see why the part failed, and it sucks you don't have better dealers around to work with you, cause Echo is a great line and is getting better every year.
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