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Old 08-10-2013, 08:55 PM
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Colaguy Colaguy is offline
LawnSite Senior Member
Join Date: Mar 2013
Location: Pensacola,FL
Posts: 599
Originally Posted by Sonnie Parker View Post
I did contact Echo's warranty department, explained the situation... and all the lady kept telling me is that I would have to take it to an Echo dealer somewhere for warranty service. She did not seem to care about the two dealers I mentioned.

I ain't gonna worry about it any longer, as I have already ordered the part I need online. It ain't worth the hassle of having to take it to a grumpy dealer, especially when they have a poor attitude.

Go Stihl next time. I've owned Echo before & think its a step down from Stihl but what really is the most important factor re equipment...Dealer support. I've got a great local Stihl dealer & if he closed up shop, I'd be screwed big time. An Echo dealer telling you he doesn't do warranty work unless you buy from him, Well that is a terrible way to run a biz. I'd be writing him up a bad Yelp review quickly!
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