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Old 08-24-2013, 09:49 AM
hurryrainscomin hurryrainscomin is offline
LawnSite Member
Join Date: Aug 2011
Location: Worthington, OH
Posts: 10
There is plenty of business out there and the typical customer is not going to switch from someone they are happy with for a couple bucks. If I do a quality job, charge within the local market price range, and maintain a good rapport, I will continue to have a high retention rate.

At some point, I will take a summer vacation, have an injury, or have an equipment issue that the shop can't turn around fast enough. Maintaining a good relationship with local competitors gives me a stand-by network to tap into for all kinds of situations.

Plus, they call or stop by and warn me when they get stiffed or drop a client for reason so I don't waste time quoting the job, and I do the same for them.
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