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Old 10-06-2013, 06:52 PM
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Join Date: Jul 2006
Location: Tampa FL
Posts: 8,212
This is why you have the "TALK" right off the bat with new customers. Put it in BOLD writing in your policy and procedure paper new customers get. Theres never a problem when they get the 5 mows in a month in July. It's always the end of the month in December when you are hunting down the check and they present you with a half payment and the "why should I pay for a full month excuse". This is usually only a problem with the new to having a lawn service customers. You just have to find the route the customer understands. The per cut times 42 cuts over 12 months or 1 year divided by 12 months "I'm doing you a favor financing a year of service for you" tactic. Mine get the you are paying for a month of service, not a specific number of visits. You get more service for less money in summer and a little less for the same money in the winter.
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