Originally Posted by TTS
That is playing the game and in this particular game you're winning. You have found out how to sell the work in a way that makes you the most money. Tell your competitor if he's worried about losing business to you, you can save him some time and hassle and offer to buy his business.
The customer isn't always right, the customer is almost always un or undereducated. By providing education in the right manner you can dictate the terms and make them feel like they did.
I agree completely. I educate my customers and set clear expectations right from the beginning. For example, if you do not need mowing this week, call me and let me know prior to me scheduling the Fay and I will not charge you. I do not bekive it is fair to charge when I don't do anything. But if you font call me and I arrive, then I have to charge you and I will. Time is money but I am fair.
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