Originally Posted by MLSHP
Quick update: told the soon-to-be-ex customer that I was willing to cover damages not exceeded $400 - which to me is worth it to get this P.O.S. off my hands. She agreed. Her story was full of holes, and while I can't prove we are not to blame, she can't prove that we are. I figured, let's end this quickly. Being direct and stern is a great way to deal with customers who NEED to be told how things work.
Thanks again, fellas!
Not only did she work you over, you're quite likely opening the door to future cash-ins on her part. If you don't have an attorney draw up a settlement agreement, I would think you can expect it. It's just a matter of when.