Originally Posted by SaberLawnCare
Exactly. This is along the lines of doctors and nurses never saying "I'm sorry for your loss." when a death happens, it's admitting fault.
When I read this to the woman sitting next to me on my couch, her response was, "WHAT!?! It's sad that people would even think that's true or would think that's how we are trained and how we interact with the families."
a guy who knows the lawn industry, branding, and web strategy