Originally Posted by Exact Rototilling
Excellent point. I ONLY interested in taking on April clients who want to abide by more optimal cultural practices. Any pointers on positive client reinforcement vs. not taking or dropping clients for bad behavior.
Sorry for the slight hijack.
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Before I take on a new customer I inspect the irrigation system and explain "ALL" the things that must be done for success. If they agree I will give them a fact sheet with instructions with the 1st bill. People will retain more by reading than verbal cues. Of course there are those who believe they can repeat the same things over and achieve different results because we are supposed to spray some miracle solution on the lawn. If things don't work out at least I can say "I told you so".