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Old 01-03-2014, 11:36 AM
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CNYScapes CNYScapes is offline
LawnSite Senior Member
Join Date: Mar 2003
Location: the south
Posts: 915
bonus for going the extra mile

So I was reading this article or post, I dont remember where, about offering GREAT customer service. Like going out of your way to do something extra for a customer. (help carry groceries in, alert them to other issues in their landscape that need attention)

My idea is to require each employee to write down and submit one thing they did each week that would qualify as going the extra mile/doing something extra for a homeowner or their property. With higher emphasis when the customer actually sees/witnesses you doing the act. I would then pick the best one out of the group and that employee would get $25 cash.

So they have to submit it in writing each week and i will choose the best each week.

Sound Good or no?
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