Might happen if the customer has to pay for renovation several times in a row. Here, it is normally big money, like $1-1.50 per sq ft. It is not easy to get people to jump once for it. Twice, forget it. Expectation is that the mowing guy cuts it short enough thereafter so that it does not thatch up.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
Benjamin Franklin 1775
Sell not virtue to purchase wealth, nor Liberty to purchase power.
Benjamin Franklin Poor Richard's Almanac1738