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Old 02-09-2014, 03:26 PM
MarkintheGarden's Avatar
MarkintheGarden MarkintheGarden is offline
LawnSite Bronze Member
Join Date: Sep 2006
Location: St. Louis, MO
Posts: 1,056
Hi Randy,

I would not send my customers a questionnaire. I do not want to fill out customer satisfaction surveys myself so I would not ask it of my customers.

If I were you, I would send the kick off letter and invite them to contact you with their questions and comments. I would also make the time to call many of them to discuss their needs. If they want< meet with them at their home and walk the property and discuss what they want. Take good notes and deliver.

Good luck and do keep us posted on your progress.
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