Originally Posted by randymc
Thank you for your response. You are right. I hate filling out questionnaire's as well.
I think I will call them and ask to meet with them like you said and walk the yard.
Out of 50 accounts, there is still one yard that I do that after 2 years, I still have yet to meet the homeowners. Yikes. They are never home when I am there, but they always pay their bill.
Yeah, i have had many good customers who do not care to give me input about the service, or even know me.
Most respond well if you just assure them that you are always available to them.