Originally Posted by aaron86
We'll it is good to hear that their not all a bunch of screw balls but which ever route you choose to go just rember your clients will always appreciate you more if you are honest with them than if you try to push unnessarry services on them your clients talk and word of mouth is always great advertising
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I would find out who the local franchise owner is and talk to him, he may not even be aware of what's going on, I've been in situations myself where my guys are doing stuff I was unaware of until a customer told me and I very quickly put a squash on it. When you have multiple crews out and around it's hard to know what all is going on, as an owner we can't be everywhere all the time, and as the old saying goes "When the cat is away the mouse will play"