It's been this way since the first day I tried to mow. I have mentioned to the dealer that perhaps there is a problem with this specific mower and he keeps giving me excuses. Unfortunately he is the only dealer in the area. I don't think he will many more machines because I have a dog grooming salon on my property and everyone who comes here and who has told me to mow the grass has heard how much money I spent on my new Hustler that doesn't work.
I'll post something on the Hustler site.