You are right James....glad that you understand this issue. There is a big difference.....CopperMoon is contractor-friendly and supports the contractor through positive and proper business relations, whereas Volt went against this principle and common decency.
Please note, and I've mentioned this before.....I think Volt has a decent product line for a lower budget option...that has never been the issue and if they were doing proper business practices that truly aided the contractor, then I would definitely consider this line (as a low budget option in brass). It's better than many of the other bigger named companies, in my opinion, but I will never work with them because of how they have ventured down this path. My stand is for the contractor-designer first and foremost.