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Old 02-08-2005, 08:32 PM
LB1234 LB1234 is offline
LawnSite Gold Member
Join Date: Dec 2004
Location: Central Jersey
Posts: 3,210
We send out a letter at the beginning of every year...but it is for them to call us to say they want to use again, not to call is if they don't. I find it's better to speak with your customer beforehand. You know, a little customer service. Hello Mr. Doe how was your winter? Are you looking forward to the warmer weather? Just seems better. IMHO, I think if you send something around saying we will renew unless you call is asking for trouble...and I'm talking from a legal standpoint. Not sure you would have a leg to stand on.

As far as the actual letter...I like to use a standard letter but personalize it a little. Something along the lines of we serviced you last year for this amount. To utilize us again it will be X amount. Perhaps you can add things in like we noticed their was a bare spot in your yard in a high traffic area if you'd like we could overseed it for X amount. I'm not suggesting to BS them, be honest. But at the same time let them know you are thinking about the care of their property and what needs to be done/could be done. Just my two cents worth.
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