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Old 02-06-2001, 03:00 AM
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Stonehenge Stonehenge is offline
LawnSite Bronze Member
Join Date: Feb 2000
Location: Midwest
Posts: 1,277
I guess it depends on what kinds of services you offer and how much your customers usually spend on them. If the spend $500 on average, you'd be spending a lot of time gathering info that would return you little. If they spent $.5M on you, then you'd do well to know what kind of food their dog eats. Well, not really, but you get the idea.

But I don't know if I'd start asking for all kinds of personal info on the first meeting - customer might think your intentions are less than honorable.

Beyond that, we keep the usual customer info like 1MT on file.
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