Yes, you are right about the people who can never be pleased. We get at least one every year who doesn't like the color that they chose. We try to make it clear that it is their responsibility to pick colors and styles and therefore all costs associatied with making these changes will be theirs. Written change orders for any and all changes must be signed before we change anything. Paper is worth its weight in gold as a contractor. Come colection time I want the customer to be happy to pay me. With many years of experience we have solutions to most of the problems that arise. So far so good, but if we run into something new I can sleep better knowing I have a new resoures for great solutions, Lawnsite!