When our sales people meet with a client, they tell them we get 50% when we start and the balance upon completion. That is standard in our area. We used to take money down to "hold their place in line". But, if you said you'd be there in two weeks and it rained for two weeks they felt they had a right to yell and scream at you because you had their money.
We have lost some clients after a verbal "go-ahead". What could I do to stop this? I do not want to take money down to "hold their place in line" any other ideas?