Originally Posted by Logan's Landscaping
Well just raising the prices on new customers is a good idea , but i am doing that anyway since things like insurance, license fees , taxes , and most cost rise even if it is only slightly every year. I raised some my reg. customers prices this year on everything but mowing. There is always some one out there who will under cut you to get the work but if you raise the core of your business then that i think is what makes your customers think about giving the cheaper guy a try even if your service is being done very well. I talked to 3 more of my customers today and informed them about the surcharge and all 3 said they understood completely since they are affected by the same thing. Now if i went to them and said I'm going to raise your weekly mowing charges for the same reason or just told them that i was going up on that with out a reason i don't think they would be quiet as understanding. I just go up on the other things like chemicals, mulch , bush trimming ....etc. well theres my 2 cent again today.
Have you ever asked your customers??
When you go to Wal-Mart and buy your favorite toothpaste, but it's gone up .30 cents, or to Best Buy and buy your favorite CD that used to be $10-$12, but is now $17-$20, do you not still buy them?
Customers understand you deserve a raise. They work, they all want / think they deserve raises.
If you're doing a good job, and raise them $5 / week or $20 / month, and they drop you, there's a better account right around the corner.
If they were so worried about the extra raise on the mowing, why wouldn't they find someone cheaper to do the mulch work, bush trimming etc.? I'm sure there are other guys in the area that would be cheaper in those areas as well.